Finance Teams Take the Helm in Corporate Travel Management

In recent years, there has been a noticeable shift in the dynamics of corporate travel decision-making. By 2025, this transformation has become undeniable as finance teams increasingly take charge or co-own travel programs that were traditionally managed by procurement or dedicated travel departments. This new approach involves more than just reviewing expense reports; it includes shaping policies, selecting platforms, and enhancing oversight. Despite the benefits brought by stricter data management and strategic integration, challenges remain in balancing the numerical rigor with the human element of travel management.
Corporate Travel Oversight Evolves with Finance at the Forefront
Amidst the evolving landscape of business operations, corporate travel management has undergone significant changes. In the wake of a global pandemic, many organizations have embraced a cross-functional strategy where finance plays a pivotal role alongside other departments such as procurement and human resources. For instance, Sushant Saini, a manager overseeing corporate travel and expenses, noted an increased involvement from finance teams post-pandemic, emphasizing their focus on every detail.
This trend is not entirely novel but gained momentum during the health crisis. While companies appreciate the added structure and analytical precision that finance brings, some express concerns about the potential neglect of the softer skills necessary for effective travel negotiation. Amy Butte, CFO of Navan, highlighted how advanced analytics now enable real-time visibility into spending patterns, allowing for proactive identification of trends and cost-saving opportunities.
Innovative tools are emerging to support this transition. Chris Juneau of SAP Concur mentioned tools like Concur Verify and AI-driven features designed to enhance accuracy and streamline audits. Similarly, Emburse CEO Marne Martin pointed out how their platform aids in addressing fragmented systems and boosting compliance, using General Mills as a case study for successful implementation.
From a broader perspective, pairing financial expertise with operational insights from travel managers can lead to smarter, more adaptive travel programs. However, striking a balance between quantitative analysis and qualitative judgment remains crucial.
As a journalist observing these developments, it's clear that integrating finance into travel management offers numerous advantages, yet it also underscores the importance of maintaining flexibility and empathy in handling employees' travel needs. The future success of corporate travel programs may hinge on how well these diverse elements are harmonized.